Position title
IT Computer Support - Entry Level Help Desk
Description

We empower ourselves with technology. We love using new hardware, testing software, and finding ways to make technology work for us to make us more productive. “Work smarter, not harder” is the foundation on which we are built. With that, we solve IT issues for our clients and find different ways they can use IT to make their company even better. This makes us one of the top MSPs in the area. We were also the Fastest Growing Company in RI for 2019!

As one of the fastest growing IT companies, we are able to offer great opportunities for those hard-working and passionate individuals that are looking to grow with us for a career in IT. We thrive on new ideas and input from all team members. We provide a place where your voice is heard; where you aren’t “just a number”.

Responsibilities

Role Description:

  • Help Desk support for clients and internal IT support
  • Troubleshoot technical issues remotely
  • Track and follow up with all issues
  • Excellent phone and customer service skills are necessary
Qualifications

Required Talents:

  • Excellent verbal and written communication
  • Strong work ethic and time management skills
  • Takes pride in their work
  • Able to work well within a team
  • Self-sufficient in research abilities
  • Possesses critical thinking skills
  • Organized and detail-oriented
Job Benefits

After the training period, new hires are eligible for benefits based on their role within the company. Most benefits are available within the 1st year of full-time employment. Opportunities include:

  • 401K Retirement Contributions and Profit Sharing
  • Gas Reimbursements for Travel
  • Flexible Schedule (for when life happens)
  • Paid Training and Certifications
  • Paid Time Off and Sick Days
  • Health Insurance Options
Employment Type
Full Time / Part Time
Industry
Information Technology / Managed Service Provider
Job Location
Remote work from: East Coast Time Zone (EST) - USA
Working Hours
Monday - Friday: 8am to 5:30pm
Base Salary
$30,000-$40,000

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