Small Business IT Support
Woonsocket, RI

Get it right the first time by partnering with us.

Proudly serving Woonsocket since 2002

IT Support RI is your trusted local provider of small business IT support and small business IT services for companies in the Woonsocket, RI area. Our team has years of experience troubleshooting a variety of SMB IT support issues and our certified professionals are qualified to proactively and skillfully resolve these issues. Contact us today!

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Technology solutions for your small business success

If you’re like many small businesses, deploying and maintaining your technology and protecting your critical and sensitive business information is an ongoing challenge. Whether you’re looking to budget your IT costs more effectively, avoid unexpected disruptions due to IT issues, leverage the latest technology to streamline operations, or plan for business continuity, IT Support RI has a solution for you.

We have supported a number of SMBs in a variety of verticals and industries, so we understand the IT challenges owners and managers face every day. We have the resources and expertise to offer highly effective strategies and solutions for almost any size budget. By resolving your ongoing IT issues that can inhibit productivity and impact customer satisfaction, you’ll be allowed to focus your time and team on their core roles and the objectives of the business.

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Start focusing on your business, not your IT problems.

IT Support RI offers a wide range of IT products and support services to meet your needs. Our areas of specialties include:

Reliable IT server and network management

Servers and network devices have been the mainstay of SMB computing for many years. A May 2020 report by ZDNet indicates that despite growing interest in the cloud, 63% of SMBs use internal servers, either on-premises or in remote data centers, and 40% plan to purchase additional servers soon.

Supporting your IT systems and communications networks is the core of our managed services platform. You can count on IT Support RI to provide competent 24/7 management of your internal equipment racks, towers, data centers and infrastructure.

Flexible help desk support

Whether your small business has fewer than 10 or more than 100 users, supporting them is critical to ensuring your IT assets are being used correctly to foster staff satisfaction and enhance productivity.

As part of our SMB IT support services, our well-trained help desk techs employ modern service management software and procedures to efficiently address user requests. We use the latest versions of sophisticated technology to help quickly address user issues without waiting for human intervention. We guide users to resolve common issues smoothly and quickly.

Outsourcing your help desk is not just a cost-saving strategy, but with our highly trained techs and efficient systems, you can expect increased expertise and faster response times.

Smartphone and mobile app integration

Smartphone and tablet adoption have virtually exploded since Apple introduced the first iPhone in 2007. Billions of users worldwide now have at least one smart device, with many using both employee-owned and company-owned devices for work.

IT Support RI’s SMB IT support experts can help you develop and implement an optimal strategy for your business, one that considers productivity, cost, security, and your business and users’ needs.

Server and application virtualization

Virtualization is a technology used for many years by larger organizations to drive more efficiencies from their IT investments. Essentially, virtualization uses special software to convert a single physical server into multiple virtual machines (VMs). This configures the server to perform many tasks concurrently, and because today’s computers are so fast, the processes appear to be occurring simultaneously. With more recent software innovations, this technology is now available for small businesses.

VMs can be set up and configured quickly, and can be reconfigured or shut down equally promptly when no longer needed.

While technologies exist to virtualize most of today’s servers, your best approach may be to consider cloud-based solutions that allow you to lease preconfigured virtual servers, applications, databases, security and more on demand.

Cloud migration strategy and implementation

It’s hard to find anyone who doubts the cloud is here to stay. In January 2020, Information Age reported on the top 10 benefits of cloud computing, concluding that many companies are jumping on board because the benefits far outweigh the disadvantages and it is now much easier to move to the cloud – making it more practical and attainable for SMBs.

Many companies start with a hybrid approach. They move a few services, like email and office applications, to the cloud and leave their main production apps in-house until later.

Our SMB cloud experts can help you select a cloud strategy that’s right for your small business and provide ongoing IT support services that bolster your implementation team every step of the way.

Cybersecurity and data privacy

It’s hard to find anyone who doubts the cloud is here to stay. In January 2020, Information Age reported on the top 10 benefits of cloud computing, concluding that many companies are jumping on board because the benefits far outweigh the disadvantages and it is now much easier to move to the cloud – making it more practical and attainable for SMBs.

Many companies start with a hybrid approach. They move a few services, like email and office applications, to the cloud and leave their main production apps in-house until later.

Our SMB cloud experts can help you select a cloud strategy that’s right for your small business and provide ongoing IT support services that bolster your implementation team every step of the way.

Our SMB IT Support services also include: 

  • Business Continuity & Disaster Recovery – disaster planning, prevention, and protection 
  • IT & Virtual CIO (VCIO) Consulting Services- you can count on our guidance and up-to-the-minute expertise 
  • VoIP Phone Systems – utilize your existing internet and save money on phone service 
  • Desktop PC and Laptop Hardware Support – get immediate expert support with less downtime 
  • Remote User Access – access your network from anywhere, anytime

You can count on IT Support RI for your SMB IT support needs

IT Support RI’s small business IT support and IT services bring you powerful and flexible technology solutions that deliver the reliability and performance you need. When you partner with us, your IT will work for you, not the other way around. Contact us today!

Security Oriented

Our company is security oriented with all technicians required to pass annual background checks and maintain certifications. Every backup we set up is encrypted, both locally and in the cloud. We help our clients incorporate safe practices within their business by providing Acceptable Use Policy (AUPs) templates. Also, we educate clients on why such measures are needed to keep them (and their business) safe.

Dedicated Professionals

All our clients not only receive support from an entire team of professionals but also their own “Account Manager”. This person is their direct contact for special requests, questions, and projects. Our focus is quality support with a personal touch.

Rapid Response

Stop waiting days (or even weeks) to get in touch with someone. We are available during normal business hours or on call for emergency service if needed. Our team consists of all local technicians in the US, so no more calls overseas. We can solve your issues remotely, over the phone, or onsite.

We were impressed from the first moment they responded to our request for a proposal. They quickly familiarized themselves with our needs, software, layout, and demonstrated an immediate understanding of the challenges that we were facing.

I’ve worked for various non-profit organizations, and IT always seems to be an area where we struggle because of resources we have available. Since we started working with IT Support RI, there’s never a blip in our services. They’re always right on target and they’re a pleasure to work with.

Katje Afonseca

Executive Director, Big Brothers Big Sisters of the Ocean State

I met Nick and the IT Support RI team in 2011. I was in need of some IT organization and it was not something I could easily do alone. Nick and his techs came to my office and documented all the system specifications for each PC. They also numbered each computer and created a network map to correspond to my building layout and where every machine is located.

As time went on, I began to use IT Support RI for more and more IT projects like creating backup solutions for my machinery, new workstations and servers, and recently, a long range wireless link between two of my buildings. They are familiar with my Amada setup and working with our Mietrak systems. I would recommend IT Support RI to any business in need of quality and personal IT support.

Peter Stone

Vice President, Precision Engineering Inc.

About Our Team

IT Support RI is an IT service and consultation company that focuses on quality support with a personal touch. What makes us different is that we pride ourselves on our dedication to our clients and the rapid response time in which we resolve their IT issues. We firmly believe in preventing IT problems and solving them quickly should they arise. We love all things IT and everyone within our business has a passion for technology, which reflects in our work and service.