How to Create and Submit Tickets

1. Locate the

IT Support RI icon

On the bottom right corner of your screen (by the clock) click the arrow to expand you tray. Once in your tray, locate the IT Support RI computer icon.

2. Create a Ticket

Next, select “Create Service Ticket” from the menu.

3. Fill Out Your Ticket

The “Create Service Ticket” window will launch. Describe the issue you are having with your computer.

4. Submit Your Ticket

Once you’ve explained the issue, click “Send” to submit your ticket. All support requests must have a ticket submitted into the queue. Once submitted, we will assign your ticket to the next available technician.

You can also submit a ticket using the methods below. 

Email

Send us an email providing a detailed description of your problem, device number, and best phone number to call you.

Text Us

Now you can text us at 401-324-1128 to create a ticket. A technician will create and submit your ticket to our queue.