How to Create and Submit Tickets
Use the methods below to create a ticket for IT Support
1. Locate the
IT Support RI icon
![](https://www.itsupportri.com/wp-content/uploads/2018/08/2-Help-Icon.jpg)
On the bottom right corner of your screen (by the clock) click the arrow to expand you tray. Once in your tray, locate the IT Support RI computer icon.
2. Create a Ticket
![](https://www.itsupportri.com/wp-content/uploads/2018/08/3-Create-Ticket-2.jpg)
3. Fill Out Your Ticket
![](https://www.itsupportri.com/wp-content/uploads/2023/10/Ticket3.png)
The “Create Service Ticket” window will launch. Enter your work email address and a brief subject for your request. Describe the issue you are having with your computer in the body of the ticket request.
4. Submit Your Ticket
![](https://www.itsupportri.com/wp-content/uploads/2019/11/5-ticket-example-2.jpg)
Once you’ve explained the issue, click “Send” to submit your ticket. All support requests must have a ticket submitted into the queue. Once submitted, we will assign your ticket to the next available technician.
You can also submit a ticket using the methods below.
Send us an email providing a detailed description of your problem, device number, and best phone number to call you.
Text Us
Now you can text us at 401-522-5200 to create a ticket. A technician will create and submit your ticket to our queue.