How to Create and Submit Tickets
Creating a Ticket Using the “IT Support RI” Icon
1. Locate the IT Support RI icon
2. Create a Ticket
3. Fill Out Your Ticket
4. Submit Your Ticket
Once you’ve explained the issue, click “Send” to submit your ticket. All support requests must have a ticket submitted into the queue. Once submitted, we will assign your ticket to the next available technician.
If you are unable to locate the tray icon or are having trouble with it, please email us directly. Your email will become your support ticket
You can also submit a ticket using te methods below.
Check out our video to learn more!
IT Support RI Icon
Send us an email providing a detailed description of your problem, device number, and best phone number to call you.
Now you can text us at 401-324-1128 to create a ticket. A technician will create and submit your ticket to our queue.