Cyber Security | RI, MA, CT

We can help protect you.
During the evaluation, IT Support RI pointed out many issues that my current IT guy was not addressing. My server was old and outdated, I had no backup system in place, no security for my network, and all my Nidek devices were not working together with Revolution EHR. They also quickly realized that we were victims of the CryptoLocker virus (another thing my previous IT guy did not protect me from) and expressed how important backups are. I went with IT Support RI as my new IT support company. I am happy my network is now secure and I have the peace of mind that I have backups of all my important information. Everything that IT Support RI pointed out in the original visit has now been corrected and is working the way it should. I would recommend them to anyone. Lily Yeh

Owner, Emily Eye Care

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Cyber Security

We provide business grade cyber security consulting and auditing services to Rhode Island, Massachusetts, and Connecticut. Our expert cyber security consultants use a multi-level approach towards cyber security and preventive maintenance, we work to keep your business safe from outside attacks. With technology and threats constantly changing, it requires us to specialize in the intricate expertise of cyber security. Explaining every aspect of how we go about locking down and securing your network would most likely put you to sleep quickly. Since we don’t want to do that, here are a few key features that our cyber security offering can do to improve your business. These are some of the best proactive protection strategies available. As a result, they can prevent your business from becoming victimized.

Know Thy Enemy

The first question you must ask yourself is “what (or who) am I up against”? Any expert tactician will tell you that you must know your enemy before you can protect against them. This is extremely true when it comes to cyber security. Everyone involved needs to know exactly what they’re protecting themselves against. It doesn’t matter if you have your own in-house or outsourced IT staff, there is no “one-size-fits-all” cyber security plan. Yet, with our help, you can develop a strategy that works for your business.

Together, we review what types of attacks are most common in your industry. Some common threats are social engineering, brute force intrusion, Remote Desktop Protocol (RDP) breach, key loggers, and the biggest one; ransomware. Ideally, your team would review these threat types a few times a year.

Cover Your Bases

Have you have reviewed the cyber security threats in your industry and the devices that are prone to these attacks? If so, you are ready to get locked down with your own network security plan. Beginning with a full network security audit, you can get a crystal-clear picture of what holes currently exist and what to prioritize first. For example, having a Security Firewall to protect your network should be a high priority. Next, a complex password policy and forcing a password change every 90 days. Depending on your industry, you may be required to change this more frequently. With our cyber security consulting, we will offer our advice and recommendations on which areas need to be worked on. How you want to prioritize your cyber security is up to you. Keep in mind what threats target your industry most and remove those weaknesses in your business.

Also, before rolling out your cyber security plan, you will want to create a baseline before making any changes. As you increase your protection, you can then see the improvements. Simulate a handful of real-life scenarios and test them on your network. As a result, you can begin to pinpoint weak links in your business network. Armed with all this information about your business network, we are ready to customize your own plan.

Evaluate Your Assets

Once you look at how a lack of cyber security can harm your business, you can begin to protect it. Look at how each type of threat can affect your network, intellectual property, and proprietary data (like customers and financials). Part of our cyber security plan is to work with you.

First, we start by creating an inventory or physical map for each device that connects to the internet. Then, what type of cyber security you have (or need) for protecting those devices? Finally, what type of data do they have access to (regulated, mission-critical, low-importance, etc…)? Only after you have an outline of your threats and the devices within your business can you start to address the issues. What is the most critical part of your business? Which threats can harm us the most? How many devices are susceptible to these attacks? When you can answer these questions, then you can properly implement our cyber security plan. Don’t worry though, we will help guide you each step of the way.

Completing Your Cyber Security Plan

Each step within this guide provides us with a critical piece of a puzzle needed to forge your own cyber security plan. The State of Rhode Island offers a sample of their own Cyber Security plan from 2015. With an experienced cyber security consultant like us, we can increase your company’s defense against the most common cyber-attacks. Furthermore, your cyber security plan does not stop at the hardware level. With our plan, we give you the tools needed to properly train your staff in positive security practices. Most of all, we will assist you in all the following areas:

  • Security awareness including acceptable use policies (AUP), routine training, and seminars that coach everyone — from receptionists to CEOs — about password management, social engineering, and mobile device usage is a must-have in all business environments.
  • “Front-line” defenses like intrusion prevention systems and hardware security firewalls that inspect everything trying to bypass its way into your network. This includes having an anti-virus software built into your security firewall.
  • Routine checkups for software updates and patches for common software like Microsoft, Mac OS, Adobe, Java, etc. to minimize the chance of leaving a hole in your network open.
  • Web-filtering services that blacklist dangerous and inappropriate sites for anyone on your network.
  • Antivirus software that specializes in the threats most common to your industry.

In conclusion, a good cyber security plan allows you to focus on preventing downtime events and security breaches instead of reacting to them. Once it’s in place, your technology will begin to increase productivity and efficiency across your entire business. Our cyber security offering is just one part of our “Office Solutions” IT maintenance, support, and consultation plan. Start enhancing your business network by requesting a free “Cyber Security Evaluation and Security Audit” from us.

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See what other small businesses are saying about us…

Last year we realized the tech we had for many years was no longer enough to support the computers and network at all my locations. I was very happy with him but he was one man trying to do it all. When I had multiple locations having tech issues at the same time, he couldn’t be in two places at once. He also was not properly trained in IT. He was someone that worked in my business and knew enough to get us by when there was an issue. After a few Google searches, I found IT Support RI. I called and scheduled an onsite evaluation. They met with me and checked out all my stores. I was so impressed with the professionalism and considerate attitude of Paul, Nick and their team that I decided to take them on. They worked with my tech guy to transition into their maintenance plan. When it came time to clean, update, reprogram and reconfigure the registers, networks and servers at all my stores, a team of six techs, including Nick and Paul were on call and ready to work. They worked with us to do it after our stores closed to avoid any business downtime. As we transitioned to a new Point of Sales software, they worked with our new software vendor. For the past year, any speed bump I have run into with technology, I have had IT Support RI there to take control and get me out of a jam. I have never met such a team of eager and enthusiastic individuals. I know how to run my business and they know how to run my technology. I personally recommend that any business looking to get their IT under control to contact IT Support RI. Chris Gasbarro

Owner, Chris Gasbarro's Fine Wine and Spirits

In late 2014, our business was looking to improve the speed of accessing computer data between our showroom and headquarters locations. Around that same time, a business associate referred us to IT Support RI, knowing it would be a perfect fit for our growing business and network. We met with representatives from IT Support RI and they came out and setup a virtual private network between the two locations. They provide excellent customer support and I am always confident that when I have an IT issue, I’m only one email away from assistance. Someone gets back to me very quickly and I never have to worry that I am going to lose productivity or experience computer downtime. I just email the support backup team and the experts take over. Working with IT Support RI goes beyond just getting help when you’re in IT trouble. There is an added value in the educational component they provide to their customers. I love their Executive IT Insider newsletter! It provides valuable tech news that is relevant and informative which enables Cabinet Gallery to effectively plan for changes and upgrades. Working with the team at IT Support RI has exceeded our expectations. Jeannine Dugan

Accounting Manager, Cabinet Gallery

When I met Nick, I was in need of IT support and he needed an accountant. I had gone through 4 other IT providers and I made all the mistakes. I hired the guy that does it on the side, I had a friend help me out, and other companies that just didn’t have the time for me when I needed them most. My previous guy didn’t treat me as a partner, more like an invoice and I had had enough. When Nick and Paul came to my business, they checked out my setup, made their recommendation and spoke to me in plain English. I was done with the horror shows. I decided to go with IT Support RI. Now, I don’t worry about IT anymore. They keep up with my needs and have made me more efficient and productive. They set me up with Quad monitors in my office and their attention to detail is great. When my clients come in, they see both sides of my computer. With everything so neat and organized, right down to the wires, my clients are really wowed. Technology means a lot in my business and I know I can rely on them to keep me focused on my work and not worrying about my computers anymore. Jonathan Ucran

Owner, Jonathan Ucran, CPA

When I first called IT Support RI, I was in dire need of help. I use wireless tracking to keep tabs on my livestock here at the farm. I had a surge and when my network went down, everything stopped. Paul came to my rescue and setup a new wireless network with a better range that reaches from my office to the barn. He also put in battery backups on all my PCs and network equipment in case this happened again. Since then, I have had my systems upgraded and expanded my farm. Paul’s team has been with me each step of the way. If there is anything “techy” that I need, I know who to call. They are so fast to fix my computers and extremely helpful with any questions I have. I have never had a service provider care so much about the health of my business. With all the new security threats out there, I know my network is in good hands. Elizabeth Dulude

Office Administrator, Wright's Dairy Farm

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Is Your Computer Support Guy Giving You the “Runaround”?

Is your technician not returning your calls fast enough? Is he constantly missing deadlines? Is he not fixing things right the first time?

Does he never follow up on your requests? We think it’s about time someone finally got it right. That’s why we decided to start IT Free Fall and commit ourselves to helping business owners. If you want your IT problems handled quickly and correctly the first time, this book is for you!

Why Choose Us?

4 Big Reasons Why Businesses Outsource Their Computer IT Support To Us

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15 Minute Guarantee

We will have a qualified technician reviewing your IT problem within 15 minutes or less, GUARANTEED. This is very important for businesses we provide support to. You can submit an issue to us via chat, email, or just give us a call!

Professional Team

Many IT businesses only have a few technicians on staff, which means you might be left waiting for hours or even DAYS to get your computer problems resolved because they’re short staffed or too busy trying to serve all their clients.

Locally Operated

Our staff is located in North Smithfield, RI. We don’t outsource our IT overseas like a lot of our competition. We can remote into your computer or travel onsite to your location as well.

Productivity

Are your concerned your staff is not being productive? Instead of working they are checking Facebook and watching YouTube videos? Our productivity software can keep you informed and your staff focused on work-related tasks.

About Us

  IT Support RI is one of Rhode Island’s most respected IT and consultation companies, and we pride ourselves on not just being experts in our field, but also on the dedication we show to our clients and the rapid time frame in which we respond to and resolve their IT issues. Our team loves all things IT, and everyone within our business has a passion for technology, which reflects in our work and service. IT Support RI currently services a large variety of small and mid-sized businesses. We offer managed IT maintenance, anti-virus protection, data backup plans (including local and cloud backups), new hardware including desktops, laptops and networking equipment, and flat-rate service plans to all of our clients. Standing behind all of our work and, in the rare event that a client is unhappy, we work with them to come to a solution that works for both parties. As a company, we try to enrich the lives of not only our clients and employees, but also our community. This is why we participate in worthy causes, such as Connecting for Children and Families’ “Make Tracks for Kids”, a 5K race to raise money for Woonsocket families as well as donations to local charities like “Big Brothers Big Sisters of the Ocean State”.
SMBs Tech Support Team