Health Insurance Portability and Accountability Act

HIPAA compliance is a necessity for all healthcare practices today.

Privacy & Security

HIPAA is the main privacy medical law in the country.  HIPAA Compliance is not optional. Failure to comply will result in substantial penalties or fines. HIPAA has two main rules: the Privacy and Security Rules. These rules are in place to help protect patient health information, privacy, and security.

Training and Compliance

Are your employees trained to use their computers responsibly? Employees can accidentally download viruses and malware that allow hackers easy access to your practice. The consequences of not being compliant can be severe. Do you know if your practice is meeting HIPAA requirements? 

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Security Oriented

Our company is security oriented with all technicians required to pass annual background checks and maintain HIPAA certifications. Every backup we setup is encrypted, both locally and in the cloud. We help our clients incorporate safe practices within their business by providing Acceptable Use Policy (AUPs) templates. Also, we educate clients on why such measures are needed to keep them (and their business) safe.

Dedicated Professionals

All our clients not only receive support from an entire team of professionals but also their own “Account Manager”. This person is their direct contact for special requests, questions, and projects. Our focus is quality support with a personal touch.

Rapid Response

Stop waiting days (or even weeks) to get in touch with someone. We are available during normal business hours or on call for emergency service if needed. Our team consists of all local technicians in the US, so no more calls overseas. We can solve your issues remotely, over the phone, or onsite.

Nick Bernfeld happened to come into our office for an eye exam. While he was there he discovered we were having issues with our server. It had been down for almost two weeks causing us severe difficulties. Nick immediately showed his concern for our business and let us know he owned his own IT service company and offered to help us out. Nick assured us he could have us back up and running in 48 hours and was genuinely concerned about the welfare of our office.

Nick and his team came in our office and true to his word we were quickly up and running. Then he reviewed our entire operation and formulated a plan for our needs. He prioritized them so we could systematically improve our entire system.  Now I don’t worry about proper backups, hardware or software issues, virus and malware protection or compliance with new government regulations. They are on top of it.

I was (and still am) impressed by the level of care IT Support RI provides.  How quickly they learn the software we have that is specific to eye care. They have become an essential partner to us and I would wholeheartedly recommend them to anyone who needs IT services.  They respond quickly and fix the problem the first time.  We have now used Nick and his team for four years. We consistently experience an outstanding level of service and dedication from Nick and his entire team no matter how big or small the problem is. I could not recommend a better IT support company.

Jim Boccuzzi

Founder, O.D. and F.A.A.O., Killingly Eye Care

About Our Team

IT Support RI is an IT service and consultation company that focuses on quality support with a personal touch. What makes us different is that we pride ourselves on our dedication to our clients and the rapid response time in which we resolve their IT issues. We firmly believe in preventing IT problems and solving them quickly should they arise. We love all things IT and everyone within our business has a passion for technology, which reflects in our work and service.

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