IT Support RI for Biotechnology

Working with Biotechnology across RI, MA, and CT

Are you frustrated by the IT guy who doesn’t call you back?

Does your IT technician focus on providing quality support with a personal touch?

We have a passion for technology, which reflects in our work and service!

Why Do Biotechnology Companies Choose Us?

Familiar with Your Industry's Hardware/Software
We service many manufacturers that use the same hardware and software you use! We are familiar with E2 Shop, MieTrak, Amada, Sage, QuickBooks, and much more. We also attend trade shows specific to your industry to keep up to date on what makes YOUR business run!
Best In Class Response Times

During our normal business hours, you will receive a prompt response to your inquiry. If your request is made outside our normal business hours, you will receive a reply at the start of the next business day.

Local Team, Never Outsourced
Many IT businesses only have a few local technicians on staff. That means you might be transferred to their “outsourced” HelpDesk team….in India. We believe in supporting our local economy! That is why we employ and dispatch local technicians. Our team utilizes technology to focus on computer tech support for clients all over Rhode Island, southern Massachusetts, and eastern Connecticut.
All Inclusive Support
Our service plans include remote and onsite support at no additional charge. This way, you can budget your IT expenses easily without having to worry about being charged for each separate service call.

Schedule an Assessment!

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Throughout the opening of our second building, IT Support RI was instrumental in keeping the building wired, set-up and ready to go, allowing our growing teams to keep working. Whether its Outlook issues first thing in the morning or a hosting problem with our website in the evening, IT Support RI is always quick to respond to all our IT needs.

Mark D. Sitcoske

Marketing Manager, High Purity New England

Cloud Backup

Online cloud backups keep your precious data safe, by sending it to our off-site servers. We can back up everything from disks to entire servers, and recover anything you need, including files, folders, applications, or even an entire system, quickly and easily. Using a local and offsite backup method is key to it’s success.

New Server Installs

Your server is the heart of your network, and it needs love and care. We can install new servers, and migrate from an old server to a new one, without affecting your day-to-day running. We even offer after-hours installation and migration.

Cloud Antivirus

Cloud-based antivirus protection offers convenience thanks to centralized management, simpler deployments, and less reliance on your hard-working team. Our solutions let you browse and work online without having to worry about the dangers that await the unwary.

Ready To Get Your IT Under Control?

Get A Quote!

See what other Manufacturers in Southern New England are saying about us…

Nick and his team have been working with us since 2009. We called them in to save the data from our server and create a backup plan for our database. After the first service call, we found that the offered other support options. I could call them and have them fix my computer through their remote service software. At that time, I would call for help with general issues like viruses and trouble with PeachTree.

Over the years, my business has grown and IT Support RI has helped me each step of the way. I now use them for new computers, network maintenance and any tech related issue. Because they are local, I get rapid responses to my questions and immediate service when I call or email. They have worked on my issues late at night so I could work uninterrupted during the day and came in early when I was in dire need. They go above and beyond any other tech company I have ever worked with.

Don Fox

President, Alashan Cashmere, Mapleville, RI

I met Nick and Paul from IT Support RI in 2012. Back before they took over as our IT specialists, we had a full time in-house IT guy. Even though he was there often, there were still many problems with our network, our servers and the overall health of our IT equipment.

Since IT Support RI has taken over as our IT Department, we have gone from needing someone here all week to now only one day a week. Even if a project or emergency comes up unexpected, we can quickly call a tech onsite (or handle remotely) to deal with our issues. They continue to steer our tech needs in the right direction and guide us towards the best solutions available. I highly recommend IT Support RI services and IT help.

Marc Caron

V.P. of Manufacturing, W.R. Cobb Company, East Providence, RI

In 2013 we needed a server to get our business files and security in order. We needed to setup permissions for our employees based on their role in the company. We received a quote from IT Support RI and decided to go with them. Not only because of the quality of the hardware but because they saw what else we needed. They accounted for not just the server but also the other equipment we needed to get our network up to speed.

As our business grew, we used IT Support RI to keep up with the latest technology to keep my employees working fast and efficiently. We invested in Solid State Drives and laptops with high end graphics so our engineers could work faster and create the best work possible. We love to use technology to improve our business and in turn, the quality of our products. Since our initial meeting with the team, our business has doubled in size and we had to upgrade to a new location. IT Support RI has been with us along the way as we transitioned and transformed into the business we are today.

Eric Freitas

Owner, Control Automation Group, Warwick, RI

I started working with Paul and Nick in 2011. Originally, we were in need of some wireless in the building. With our warehouse and offices all in need of interconnecting, we needed the help of some professionals. After they set us up with our new equipment, we could use wireless devices in the warehouse which gave us more flexibility. Now, we put computers in the warehouse floor and use wireless devices for inventory control. We initially used the IT Support RI crew as our “go-to” guys for any tech problem on demand. Now, they manage my entire business network continuously and provide the advice I need to move my business technology forward.
George Celorier

President, Heat-Flo, Uxbridge, MA

Rhode Island’s One Stop Shop For All Your Technology Needs

Desktop Support


HIPAA Certified

Disaster Recovery Planning

Remote Access

Server Support

Network Security

EMR & Vendor Support

Flat Fee I.T. Service

Not ready just yet? Get our free book!


IT Free Fall: 

The Business Owner’s Guide To Avoiding Technology Pitfalls

Available for Purchase at: AmazonBarnes & NobleAudibleKindle

$39.95 Limited Time – Request a Free copy below

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Is Your Computer Support Guy Giving You the “Runaround”?

Is your technician not returning your calls fast enough? Is he constantly missing deadlines? Is he not fixing things right the first time?

Does he never follow up on your requests?

We think it’s about time someone finally got it right. That’s why we decided to start IT Free Fall and commit ourselves to helping business owners. If you want your IT problems handled quickly and correctly the first time, this book is for you!

Why Choose Us?

4 Big Reasons Why Businesses In Rhode Island Outsource Their Computer IT Support To Us


15 Minute Guarantee

We will have a qualified technician assigned to your IT problem within 15 minutes or less, GUARANTEED. This is very important for other manufacturers we provide support to. You can submit an issue to us via chat, email, or just give us a call!

Professional Team

Many IT businesses only have a few technicians on staff, which means you might be left waiting for hours or even DAYS to get your computer problems resolved because they’re short staffed or too busy trying to serve all their clients.

Locally Operated

Our staff is located in North Smithfield, RI. We don’t outsource our IT overseas like a lot of our competition. We can remote into your computer in minutes or onsite well within an hour.


Are your concerned your staff is not being productive? Instead of working they are checking Facebook and watching YouTube videos? Our productivity software can keep you informed and your staff focused on work-related tasks.

About Us


IT Support RI is one of Rhode Island’s most respected IT and consultation companies, and we pride ourselves on not just being experts in our field, but also on the dedication we show to our clients and the rapid time frame in which we respond to and resolve their IT issues. Our team loves all things IT, and everyone within our business has a passion for technology, which reflects in our work and service.

IT Support RI currently services a variety of manufacturers. We offer managed IT maintenance, anti-virus protection, data backup plans (including local and cloud backups), new hardware including desktops, laptops and networking equipment, and flat-rate service plans to all of our clients. Standing behind all of our work and, in the rare event that a client is unhappy, we work with them to come to a solution that works for both parties.

As a company, we try to enrich the lives of not only our clients and employees, but also our community. This is why we participate in worthy causes, such as Connecting for Children and Families’ “Make Tracks for Kids”, a 5K race to raise money for Woonsocket families as well as donations to local charities like “Big Brothers Big Sisters of Rhode Island”.

IT Support Team