Support For Current Clients
Use one of the various methods below to submit a ticket and alert us of your IT needs!
We are able to process your requests faster from either our ‘Tray Icon‘ or ‘Web Portal‘.
Located in the bottom right hand corner of your screen (near your clock) you’ll find the IT Support RI computer icon. Click our icon to create a new service ticket. Fill out the form and submit.
We will assign your ticket to the next available qualified technician.
Do you need to open a ticket but your email or PC is down? Now you can text us at 401-324-1128 to open a ticket!
Have a quick question or want to just reach out to us? You can just use our chat feature! Just click the button below to start a chat with a technician.
Client Web Portal
Business administrators can access our client portal to update payment information, create new service tickets, and/or monitor the status of existing tickets. Our portal is accessible 24/7/365 for your convenience.
You can update any information we may need to continue to provide service to you.
You can also shoot us an email directly from your PC. Please remember to include your best contact information as well as the asset ID you need assistance with.
Available 24-7: A local, live receptionist will answer. Issues will be addressed based on priority and urgency. We offer service from after-hours agents for critical issues (ie: Server down, business halted, etc…) and other emergency support.
Normal Business Hours – 8am – 5pm (Monday – Friday)
After Hours – Outside Normal Business Hours and Holidays (charges will apply)