IT Support RI for Small BusinessesWorking With Small Businesses Across RI, MA, and CT
Are you frustrated by the IT guy who doesn’t call you back?
Does your IT technician focus on providing quality support with a personal touch?
We have a passion for technology, which reflects in our work and service.
Why Do Small Businesses Choose Us?
Familiar with Your Industry's Hardware/Software
Best In Class Response Times
During our normal business hours, you will receive a prompt response to your inquiry. If your request is made outside our normal business hours, you will receive a reply at the start of the next business day.
Local Team, Never Outsourced
All Inclusive Support
Wanted to just thank everyone that just saved my computer this past week! I could not believe you guys were able to get me back to normal in time for my closing. This is why I will never go with anyone else! The level of dedication you gave me when I was under the gun was AMAZING! You guys always go above and beyond my expectations. I know I can always count on you for my home or office issues. For over 10 years you guys have been my go-to tech support. Keep up the incredible work and I love everyone’s upbeat attitude. Thanks for keeping me out of trouble!
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New Server Installs
See what other Small Businesses in Southern New England are saying about us…
When I first called IT Support RI, I was in dire need of help. I use wireless tracking to keep tabs on my livestock here at the farm. I had a surge and when my network went down, everything stopped. Paul came to my rescue and setup a new wireless network with a better range that reaches from my office to the barn. He also put in battery backups on all my PCs and network equipment in case this happened again. Since then, I have had my systems upgraded and expanded my farm. Paul’s team has been with me each step of the way. If there is anything “techy” that I need, I know who to call. They are so fast to fix my computers and extremely helpful with any questions I have. I have never had a service provider care so much about the health of my business. With all the new security threats out there, I know my network is in good hands.
Last year we realized the tech we had for many years was no longer enough to support the computers and network at all my locations. I was very happy with him but he was one man trying to do it all. When I had multiple locations having tech issues at the same time, he couldn’t be in two places at once. He also was not properly trained in IT. He was someone that worked in my business and knew enough to get us by when there was an issue. After a few Google searches, I found IT Support RI. I called and scheduled an onsite evaluation. They met with me and checked out all my stores.
I was so impressed with the professionalism and considerate attitude of Paul, Nick and their team that I decided to take them on. They worked with my tech guy to transition into their maintenance plan. When it came time to clean, update, reprogram and reconfigure the registers, networks and servers at all my stores, a team of six techs, including Nick and Paul were on call and ready to work. They worked with us to do it after our stores closed to avoid any business downtime. As we transitioned to a new Point of Sales software, they worked with our new software vendor. For the past year, any speed bump I have run into with technology, I have had IT Support RI there to take control and get me out of a jam. I have never met such a team of eager and enthusiastic individuals. I know how to run my business and they know how to run my technology. I personally recommend that any business looking to get their IT under control to contact IT Support RI.
When I met Nick, I was in need of IT support and he needed an accountant. I had gone through 4 other IT providers and I made all the mistakes. I hired the guy that does it on the side, I had a friend help me out, and other companies that just didn’t have the time for me when I needed them most. My previous guy didn’t treat me as a partner, more like an invoice and I had had enough. When Nick and Paul came to my business, they checked out my setup, made their recommendation and spoke to me in plain English. I was done with the horror shows. I decided to go with IT Support RI. Now, I don’t worry about IT anymore.
They keep up with my needs and have made me more efficient and productive. They set me up with Quad monitors in my office and their attention to detail is great. When my clients come in, they see both sides of my computer. With everything so neat and organized, right down to the wires, my clients are really wowed. Technology means a lot in my business and I know I can rely on them to keep me focused on my work and not worrying about my computers anymore.
In late 2014, our business was looking to improve the speed of accessing computer data between our showroom and headquarters locations. Around that same time, a business associate referred us to IT Support RI, knowing it would be a perfect fit for our growing business and network. We met with representatives from IT Support RI and they came out and setup a virtual private network between the two locations. They provide excellent customer support and I am always confident that when I have an IT issue, I’m only one email away from assistance. Someone gets back to me very quickly and I never have to worry that I am going to lose productivity or experience computer downtime. I just email the support backup team and the experts take over.
Working with IT Support RI goes beyond just getting help when you’re in IT trouble. There is an added value in the educational component they provide to their customers. I love their Executive IT Insider newsletter! It provides valuable tech news that is relevant and informative which enables Cabinet Gallery to effectively plan for changes and upgrades. Working with the team at IT Support RI has exceeded our expectations.
Rhode Island’s One Stop Shop For All Your Technology Needs
Disaster Recovery Planning
EMR & Vendor Support
Flat Fee I.T. Service
Is Your Computer Support Guy Giving You the “Runaround”?
Is your technician not returning your calls fast enough? Is he constantly missing deadlines? Is he not fixing things right the first time?
Does he never follow up on your requests?
We think it’s about time someone finally got it right. That’s why we decided to start IT Free Fall and commit ourselves to helping business owners. If you want your IT problems handled quickly and correctly the first time, this book is for you!
Why Choose Us?
4 Big Reasons Why Businesses In Rhode Island Outsource Their Computer IT Support To Us
15 Minute Guarantee
We will have a qualified technician assigned to your IT problem within 15 minutes or less, GUARANTEED. This is very important for other optometrists we provide support to. You can submit an issue to us via chat, email, or just give us a call!
Many IT businesses only have a few technicians on staff, which means you might be left waiting for hours or even DAYS to get your computer problems resolved because they’re short staffed or too busy trying to serve all their clients.
Our staff is located in North Smithfield, RI. We don’t outsource our IT overseas like a lot of our competition. We can remote into your computer in minutes or onsite well within an hour.
Are your concerned your staff is not being productive? Instead of working they are checking Facebook and watching YouTube videos? Our productivity software can keep you informed and your staff focused on work-related tasks.
IT Support RI is one of Rhode Island’s most respected IT and consultation companies, and we pride ourselves on not just being experts in our field, but also on the dedication we show to our clients and the rapid time frame in which we respond to and resolve their IT issues. Our team loves all things IT, and everyone within our business has a passion for technology, which reflects in our work and service.
IT Support RI currently services a large variety of small and mid-sized businesses. We offer managed IT maintenance, anti-virus protection, data backup plans (including local and cloud backups), new hardware including desktops, laptops and networking equipment, and flat-rate service plans to all of our clients. Standing behind all of our work and, in the rare event that a client is unhappy, we work with them to come to a solution that works for both parties.
As a company, we try to enrich the lives of not only our clients and employees, but also our community. This is why we participate in worthy causes, such as Connecting for Children and Families’ “Make Tracks for Kids”, a 5K race to raise money for Woonsocket families as well as donations to local charities like “Big Brothers Big Sisters of the Ocean State”.